Terms of Service

Terms of Service

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Welcome to House of Serenity Health & Wellness (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, products, and services available at https://houseofserenityhw.com (the “Site”).

By accessing or purchasing from our Site, you agree to these Terms. If you do not agree, please do not use our Site.

1. Online Store Overview

House of Serenity Health & Wellness offers herbal products, teas, tinctures, wellness goods, and related items for purchase online.

All products are intended for general wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease.

2. Eligibility (18+)

By using this Site, you confirm that:

  • You are at least 18 years old
  • You are legally able to enter into a binding agreement
  • You will use our products responsibly and in accordance with applicable laws

3. Health & Product Disclaimer

  • Our products are not evaluated by the Food and Drug Administration (FDA)
  • Information on this Site is for educational purposes only
  • Products are not a substitute for professional medical advice

You should consult a qualified healthcare provider before using herbal products, especially if you:

  • Are pregnant or nursing
  • Have a medical condition
  • Are taking medications

Use all products at your own discretion.

4. Orders and Payments

  • All orders are subject to availability and acceptance
  • We reserve the right to cancel or refuse any order
  • Prices are listed in USD and may change without notice
  • Payment must be completed at checkout

You agree to provide accurate billing and payment information.

5. Shipping Policy

  • Orders are processed within [Insert Processing Time, e.g., 1–3 business days]
  • Shipping times vary based on location and carrier
  • We are not responsible for delays caused by shipping carriers

Risk of loss transfers to you once the package is handed off to the carrier.

6. Returns and Refunds

Example:

  • Due to the nature of our products, all sales are final
  • Damaged or incorrect items must be reported within 48 hours of delivery
  • Approved issues may be eligible for replacement or store credit

7. SMS Messaging & Communications

Description of SMS Use Cases

By providing your phone number, you consent to receive SMS messages related to:

  • Order confirmations and shipping updates
  • Customer support
  • Promotions and special offers (with consent)

Message frequency may vary.

Opt-Out Instructions

You may opt out at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

Message & Data Rates

Message and data rates may apply depending on your carrier.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Customer Support

For SMS or order-related support, contact us:

8. Intellectual Property

All content on this Site, including text, branding, product descriptions, images, and graphics, is the property of House of Serenity Health & Wellness and may not be copied, reproduced, or distributed without permission.

9. User Conduct

You agree not to:

  • Use the Site for unlawful purposes
  • Attempt to interfere with website functionality
  • Submit false or misleading information
  • Violate any applicable laws or regulations

10. Limitation of Liability

To the fullest extent permitted by law, House of Serenity Health & Wellness is not liable for:

  • Misuse of products
  • Allergic reactions or individual sensitivities
  • Indirect or consequential damages
  • Loss of profits or data

Your use of our products is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless House of Serenity Health & Wellness from any claims, damages, or expenses arising from:

  • Your use of our products
  • Violation of these Terms
  • Misuse of products

12. Third-Party Services

We may use third-party providers for payments, shipping, analytics, or communication. These providers operate under their own terms and policies.

13. Privacy Policy

Your use of our Site is also governed by our Privacy Policy.

👉 Privacy Policy: https://houseofserenityhw.com/privacy-policy-2/
(Update link if needed)

14. Changes to These Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised effective date.

15. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

16. Contact Information

If you have questions about these Terms, please contact us:

House of Serenity Health & Wellness
Website: https://houseofserenityhw.com
Email: info@houseofserenityhw.com
Phone: (336) 422-6014